FAQs
Questions about Ace Adult Toy?
Quick answers to what customers ask most. If something's missing, email [email protected] — a real person replies within a day.
Shipping & delivery
How discreet is shipping?
Plain corrugated box, no logos, no markings. Return address shows our parent company name only. Your order arrives private and protected.
How fast does it ship?
Standard US shipping is 2–4 business days, free on all orders. Expedited (1–2 days) is available at checkout. International typically 5–10 business days with duties prepaid.
Do you ship internationally?
Canada, UK, Australia, and the EU. We pay duties upfront so there are no surprise charges on arrival.
Returns & warranty
What's the return policy?
30 days, full refund, free return shipping. We accept returns on used products — refunds don't depend on condition. Returned units are recycled, never resold.
How long is the warranty?
Two years on every device. Covers manufacturing defects, motor failure, battery degradation, and silicone separation. We replace or repair, free shipping included.
What if my device arrives damaged?
Email [email protected] with a photo and order number. We ship a replacement same-day in most cases, with a prepaid label for the original.
Materials & safety
What's it made of?
FDA-registered medical-grade platinum-cured silicone, polycarbonate core, lithium-ion battery. Phthalate-free, BPA-free, latex-free. Full details on each product page.
Is it waterproof?
Yes — IPX7 rated, fully submersible up to 1 meter for 30 minutes. Safe for shower, bath, or poolside use.
How quiet is the motor?
33–48 dB depending on intensity — quieter than a whispered conversation. Independently verified by an audiology lab.
Using your device
How long does the battery last?
Up to 120 minutes per charge, depending on intensity. Charges fully in 90 minutes via the included USB-C magnetic base.
How do I clean it?
30 seconds of warm water, a drop of mild cleanser, pat dry. Full instructions on the [Care & Cleaning](/care) page.
Can I travel with it?
Yes — TSA-friendly, included silk pouch, travel lock (hold the button for 5 seconds) prevents accidental activation.
Have a question we missed? Email [email protected] — we add new FAQs weekly based on customer feedback.